















“Dear Kelly & Rich,
I am writing this letter to you to thank your Company for the really nice job you did on my 2000 Toyota Solara after it was stolen and wrecked. It looks brand new again, I am very happy with the customer service and workmanship I received at your company. Keep up the good work! Thank you so much again.”
Sincerely,
Teresa Skidnose
August 30, 1999
“Dear Kelly & Rich,
I just wanted to take a time out from looking for flaws in the repair job you performed earlier this month on my new Chrysler 300M.
I could not find any, beyond those that were part of the original manufacturing process. You might have observed, during our brief association, that I am picky. You might even say I’m picky, picky, picky. And that I am – where craftsmanship is concerned. In addition, I was overwrought when that tree jumped from out of nowhere and hit the rear end of the car!
You really had two pieces of work to deal with at Bodylines: My car, which you fixed, and me, which is still a work in progress. Feel free to use me as a reference.
Thanks again.”

“Dear Bodylines,
I am writing this letter to thank you for the work you have done for me and my repair shop over the past several years. You have always done a great job on all the vehicles I have sent to Bodylines. You have been my first call and always will be. Thank you always for doing a great job on each and every vehicle not only mine but also the customers I have sent you from my repair shop.”
Very Truly Yours
John K. Fish